Public Engagement Assistant (Education Outreach Coordinator)

Fixed-Term Contract


Hiring Agency: Embassy Harare
Position Title: Public Engagement Assistant (Education Outreach Coordinator) – All Interested Applicants/ All Source
Open Period: 07/09/2024 – 07/23/2024Format MM/DD/YYYY
Vacancy Time Zone: GMT+2
Series/Grade: LE – 6510 9
Salary: USD $46,778 /Per Year
Work Schedule: Full-time – 40 hrs/week
Promotion Potential: LE-9
Duty Location(s): 1 in Harare, ZI
Telework Eligible: No
For More Info:  HR Section  0867-701-1000  [email protected]


Hiring Path: • Open to the public
Who May Apply/Clarification From the Agency: For USEFM – FP 5 is $64,803  Actual FP salary determined by Washington D.C.
•    All Applicants/All Sources
Security Clearance Required: Public Trust – Background Investigation
Appointment Type Permanent
Appointment Type Details: Indefinite subject to successful completion of probationary period.
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is: Full Time (40 number of hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No
Relocation Expenses Reimbursed: No


The Education Outreach Coordinator works under the direct supervision of the Emerging Voices (EV) Specialist or Public Affairs Officer (PAO) designee and has no supervisory responsibilities.  Coordinates Mission public diplomacy (PD) education engagement with Emerging Voices (EV) audiences, reaching youth, minorities, and those who influence them through targeted Mission outreach to secondary schools, promotion of American Studies content and curricula in institutions of higher learning, and promotion of academic study in the U.S. through Education USA advising programs.

Qualifications and Evaluations


EXPERIENCE: A minimum of three years of progressively responsible experience in a multinational educational or cultural work environment is required, with education, communication, marketing, and public outreach duties as significant parts of the job.

EDUCATION: University degree in applied international development, communications, marketing, education, American or intercultural studies, or local equivalent is required.


EXPERIENCE: A minimum of five years of progressively responsible experience in a multinational educational or cultural work environment is required, with education, communication, marketing, and public outreach duties as significant parts of the job.

EDUCATION: Two years of University Studies are required.


Detailed knowledge of the U.S. higher education system, the college application process, standardized entrance exams, and financial aid is required, as is knowledge of the U.S. political system, American history, literature, culture, and geography.  General knowledge of the latest trends within the academic field of American Studies is required.  Familiarity with virtual applications and technologies, including Massive Open Online Courses (MOOCs) and digital tools used by students, teachers, and professors, is required.

Education Requirements:
See the requirement section above for the the education requirements.
LANGUAGE:  English -Level 4 (Fluent) Speaking/Reading/Writing English is required.


Analytic Skills:  Must have strong analytic skills and the ability to conceptualize how best to use the PD tools to move Zimbabwean attitudes in positive ways.  Must be able to advise senior leaders of opportunities to promote Mission education outreach objectives; identify, analyze, predict, and assess EV audience attitudes; evaluate the impact of activities and projects; and modify approaches for best outcomes.  Must be able to perceive the emergence of new influencers and adjust operations and program accordingly.

Communication/Interpersonal Skills:  Must have excellent customer relations, interpersonal cross-cultural communication skills, and be able to identify and engage key figures critical to shaping local educational priorities and practices.  Must have excellent written and oral communication skills, including public speaking, interviewing for evaluation purposes, writing reports, and contributing materials for publication in English.  Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures.

Management Skills:  Strong management skills are required, including the ability to develop and oversee project budgets and to organize, run, and present projects such as workshops, seminars, digital and in-person conferences, panel discussions, lectures, and camps.  Must be able to negotiate agreements with partner institutions and manage their fulfillment.

Technical Skills:  Good keyboarding and data entry skills and excellent familiarity with electronic discovery tools, in particular the Internet, and standard information retrieval practices and procedures are required.  Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, and PD-specific software, databases, and reporting tools is required.  Must be able to use social media and mobile platforms, MOOCs, podcast creation, and basic photo and video tools.  Must have good numerical skills to be able to develop and manage project and grant budgets; must be able to develop descriptive statistical analysis of target audience segments and impact of education activities and initiatives.

This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:
All candidates must be able to obtain and hold a Public Trust clearance.

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

    • Copy of Ordinary level certificate with a minimum of 5 passes including English
    • University Degree
    • University Transcripts

Eligible Family Member Applicants:

• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Harare, Zimbabwe.