Knowledge Management Officer

Fixed-Term Contract

Mission and objectives

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territo-ries, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger. At WFP, people are at the heart of everything we do, and the vision of the future WFP work-force is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Col-laboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.


In Zimbabwe, WFP has a strong track record of delivering food assistance and managing supply chains during crises, while building resilience to shocks among vulnerable communities. The July 2022-December 2026 Country Strategic Plan (CSP) provides a road map to promote shock-responsive social protection and sustainable and resilient food systems. The 2022- 2026 CSP articulates collaborative efforts to better anticipate future needs, improve data and forecasting and strengthen livelihoods and local capacities to withstand, respond to and adapt more readily to sudden or chronic stresses. WFP will support informed decision making on food security and nutrition in Zimbabwe, and will integrate nutrition, gender, protection and inclusion, youth engagement, technological innovation and decentralized zero hunger action throughout the plan. WFP will establish new partnerships and leverage existing ones to their full potential, including those with the other Rome-based and other United Nations agencies. WFP Zimbabwe’s July 2022 – December 2026 CSP focuses on the below areas;

  • Social and humanitarian assistance for food-and nutrition-insecure populations in tar-geted rural and urban areas.
  • Support to urban food insecure households for resilient livelihoods.
  • Support to rural communities for climate resilient livelihoods, sustainable management of natural resources and enhanced participation in local markets and value chains.
  • Collaboration with national actors to enhance capacities to develop, coordinate and implement well-informed, effective and equitable actions for achieving food and nutrition security.
  • Services to humanitarian and development actors in Zimbabwe so they can implement their programmes and provide support to their beneficiaries in an efficient, effective, and reliable way at all times, including during crises.

Task description

Under the direct supervision of the Head of Research Assessment and Monitoring function or his/her designated mandated representative(s), the UNV Information Management Officer will be required to develop and implement Knowledge Management (KM) initiatives to institutionalize Knowledge Management in line with WFP’s corporate Knowledge Management Strategy, and foster a culture of organizational learning, strategic collaboration, and continuous improvement.: The UN Volunteer will undertake the following tasks: Drive Implementation of Knowledge Management

  • Develop and implement a Knowledge Management Strategy, Framework, and/or Action-Plan to advance the institutionalization of Knowledge Management.
  • Drive the analysis of knowledge management needs, gaps, and opportunities to support assessment findings feed into the development of the Knowledge Management Strategy, Framework and Plan of Action
  • Pro-actively collaborate with internal and external stakeholders to promote the imple-mentation of knowledge management initiatives.
  • Develop KM tools and templates to support the successful implementation of Knowledge Management initiatives.
  • Develop key performance indicators (KPIs) related to knowledge management activities and report on the use, impact, and success of knowledge management initiatives. Knowledge Capture & Documentation
  • Develop and implement methodologies for effectively synthesizing knowledge into a variety of useful products to enable the re-application of knowledge and scaling of better practices.
  • Develop and implement approaches to identify and document knowledge, good practices, and innovations from teams and projects to ensure critical knowledge is effectively and appropriately captured and retained. Knowledge Access & Sharing
  • Establish new and/or enhance existing processes for maintaining WFP’s corporate knowledge management platforms, in alignment with WFP’s corporate taxonomy and metadata tagging standards, to ensure all staff have access to updated, relevant, quality knowledge content and products.
  • Establish and/or chair and facilitate Knowledge Management Networks, Communities of Practices, and/or Strategic Working Groups to ensure peer support, knowledge transfer, and critical alignment as needed.
  • Engage with external partners to promote and disseminate WFP knowledge. Organizational Learning & Continuous Improvement
  • Develop guidance for learning before, during and after projects to ensure existing organ-binational knowledge and learnings are incorporated into work plans, and new learnings are applied to current and future work.

Design and deliver training and capacity development initiatives to support building the capabilities of WFP staff on the use of Knowledge Management processes, tools, and systems.

Eligibility criteria


27 – 80

Additional eligibility criteria

This assignment is funded by the Government of Korea and therefore specific criteria apply: – Candidates must be Korean nationals. – Candidates who have already served as UN Volunteer Specialist funded by the Government of Korea are not eligible to apply (former UN University and UN Youth Volunteers are eligible). – Serving UN Volunteers will not be considered for other UN Volunteer assignments until they reach three (3) months before the End of Contract date of their current UN Volunteer assignment. This provision applies equally to first and subsequent contracts. – Candidates may apply to a maximum of three assignments and indicate the order of preference in the ‘Additional remarks’ field when filling in the application form. – Only shortlisted candidates will be contacted. The selection will be done by the UN Host Entity at the level of the country of assignment. APPLICATION DEADLINE: 30 June 2024 +++ UN Volunteer entitlement calculator: +++


Candidate must be a national of a country other than the country of assignment.

Donor priorities



Required experience

3 years of experience in a relevant field of work, with a background and interest in international humanitarian development

Area(s) of expertise

Information technology, Communication, Community development

Driving license


English, Level: Fluent, Required

Required education level

Master degree or equivalent in Knowledge Management, Information Management, Business Management, Social Sciences, Learning, or other relevant fields

Competencies and values

– Building Trust – Client Orientation – Commitment to Continuous Learning – Communication – Empowering Others – Ethics and Values – Integrity – Knowledge Sharing – Professionalism – Respect for Diversity – Self Management – Technological Awareness – Working in Teams

Other information

Living conditions and remarks

Zimbabwe is a landlocked country in Southern Africa. The country has a tropical climate with a rainy season that usually lasts from late October to March. The climate is moderated by the altitude. Zimbabwe is faced with recurring droughts and floods. The Country enjoys relative peace with generally low crime rates, though all staff are required to be on high alert for potential muggings and robberies. The country uses a multicurrency regime with the usage of the USD dominating most transactions. Though relatively expensive, most basic commodities are available within the country. The public health service is generally ill equipped to deal with most emergencies and health conditions. Alternative health care is available from private sector and NGO owned health institutions, though the cost is high and most medical insurance schemes incur shortfalls. International staff are generally recommended to send their children to private and trust schools where standards are still high. The country also has some great tourist attractions from safaris in the lowlands to the stunning Eastern Highlands to the fascinating Great Zimbabwe ruins, there is something for everyone, both in terms of activities and price. Great safari destinations include Lake Kariba and Matusadona, Hwange, Mana Pools, Matopos, Save Valley, and Gonarezhou. Vumba and Nyanga are idyllic locations in the Eastern Highlands. In addition, Victoria Falls is either a nine-hour drive or a one-hour flight from Harare, which is a must see!