Information Technology Assistant

Full Time

FHI 360

Dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions.


  • Provides first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting.
  • Simulates or recreate processes to resolve operating difficulties and recommending system modifications to improve performance.
  • Interacts with networking services, software systems, and applications as appropriate for problem resolution.
  • Prepares PCs for deployment and provide education and/or training.
  • Assists in supporting and training company users about online communication services and client hardware and software operating environments.
  • Serves as a productive project team member by completing assigned tasks.
  • Performs software installations on company computers and configures applications as specified.
  • Responds to help desk hotline and maintains accurate information within the IS tracking system.
  • Assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software.
  • Establishes a positive relationship by demonstrating a sense of urgency in interactions with clients.
  • Organizes and follows complex and/or detailed technical procedures.
  • Performs hardware diagnostics for company computers and maintains partnerships with manufacturers and vendors.
  • Performs other duties as assigned.

Position in Organization:

  • Full time
  • Posted Yesterday
  • job requisition id – 2022202045


  • Bachelor’s Degree or its International Equivalent in Computer Engineering, Computer Science, Information Technologies or Related Field. Preferred:  Certification in Information Technology and Infrastructure Library (ITIL).
  • Typically requires 3 – 5 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
  • Demonstrated expertise in configuring, installing and troubleshooting PC systems,
  • Microsoft XP and Vista, MS office applications, network configuration, and memory management.
  • Working knowledge of remote access: Remote Desktop and Virtual Private Network
  • Must be customer focused and have effective productivity/work output.
  • Must be a team player and able to work with minimal supervision.
  • Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2003, DNS, DHCP, TCP/IP.
  • Experience working in a wireless network environment.
  • Working knowledge of troubleshooting ticketing systems such as Remedy.
  • Vocational or specialized training.
  • Prior work experience in a non-governmental organization (NGO).

How to Apply FHI 360 Information Technology Assistant Jobs 2022

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