Dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions.

Accountabilities:

Provides first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting.
Simulates or recreate processes to resolve operating difficulties and recommending system modifications to improve performance.
Interacts with networking services, software systems, and applications as appropriate for problem resolution.
Prepares PCs for deployment and provide education and/or training.
Assists in supporting and training company users about online communication services and client hardware and software operating environments.
Serves as a productive project team member by completing assigned tasks.
Performs software installations on company computers and configures applications as specified.
Responds to help desk hotline and maintains accurate information within the IS tracking system.
Assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software.
Establishes a positive relationship by demonstrating a sense of urgency in interactions with clients.
Organizes and follows complex and/or detailed technical procedures.
Performs hardware diagnostics for company computers and maintains partnerships with manufacturers and vendors.
Performs other duties as assigned.

Position in Organization:

Qualification:

Bachelor’s Degree or its International Equivalent in Computer Engineering, Computer Science, Information Technologies or Related Field. Preferred: Certification in Information Technology and Infrastructure Library (ITIL).
Typically requires 3 – 5 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Demonstrated expertise in configuring, installing and troubleshooting PC systems,
Microsoft XP and Vista, MS office applications, network configuration, and memory management.
Working knowledge of remote access: Remote Desktop and Virtual Private Network
Must be customer focused and have effective productivity/work output.
Must be a team player and able to work with minimal supervision.
Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2003, DNS, DHCP, TCP/IP.
Experience working in a wireless network environment.
Working knowledge of troubleshooting ticketing systems such as Remedy.
Vocational or specialized training.
Prior work experience in a non-governmental organization (NGO).

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Information Technology Assistant