Primary Counsellor x7

Deadline: 26 November 2025.
Location: Harare x2, Marondera x2, Sekex1, Bubi x1, Umguza x1

Background

Zim-TTECH is seeking highly qualified and experienced applicants to be considered for the position of Primary Counsellor in Harare x2, Marondera x2, Sekex1, Bubi x1, Umguza x1. Zim-TTECH is a registered Private Voluntary Organisation (PVO 125/23). Its activities occur primarily in the technical areas of health system strengthening; epidemiology and strategic information strengthening, health workforce development; operations research and evaluation; prevention, care, and treatment of infectious diseases.

Position Summary

Providing direct services and support to both facility and community testing and linking clients to ART initiation, PrEP for at risk HIV negative clients, accurate documentation and defaulter tracking collaborating with volunteers like CLFs, PrEP Champions, VHWs.

Responsibilities

• Mobilizing clients for viral load collection, providing counseling for viral load testing, and execute these tasks by employing effective outreach and engagement strategies.
• Ensuring proper filing and recording of all client test results in the respective files by implementing accurate record-keeping procedures.
• Providing testing and counseling services in alignment with guidelines from the MoHCC, and Zim- TTECH by ensuring adherence to established protocols and procedures in effective communication and counseling techniques.
• Enhancing index case testing and partner testing at both facility and community levels for consenting clients by implementing targeted and strategic testing initiatives.
• Providing Rapid HIV testing at facility and community entry points by conducting outreaches.
• Leading quality improvement initiatives for viral load data by implementing systematic data validation processes, ensuring accuracy, and adhering to established quality assurance protocols.
• Collaborating with community health workers (PrEP Champions, CLFs) to identify high-risk populations that require sensitization on HIV by conducting targeted assessments and utilizing
community engagement strategies for effective coordination.
• Providing comprehensive counseling services before, during, and after HIV testing by employing empathetic communication techniques to ease client concerns, promote informed decision-making and ensure emotional support throughout the testing process.
• Conducting EAC sessions for all clients with high Viral Load by offering counseling and education to ensure timely and effective interventions.
• Promoting DSD ART models to decongest healthcare facilities through awareness sessions,
stakeholder engagement and emphasizing the benefits of decentralized and personalized care to enhance the efficiency of healthcare services.
• Ensuring complete and accurate documentation of all HIV/TB services offered in relevant facility registers and in the patient care booklet as well as electronic health records (E-HR) with focus on e-first and backcapturing in instances were there is E-HR downtime.
• Conducting regular meetings and collaborative sessions to ensure effective communication, alignment of strategies with organizational goals, and promoting coordinated program
implementation.
• Coordinating and supervising activities of volunteers like CLFs, PrEP Champions, VHWs and health promoters at community level.
• Conducting facility quarterly cohort cleaning and folder reviews to faciliate accurate TX_CURR, TX_ML & TX_PVLS reporting
• Supporting monthly MRF/MER data abstaction across key performance indicators.

Qualifications, Skills and Experience

• Diploma in HIV Counselling or related Social Sciences.
• A valid Rapid HIV testing Certificate.
• Microsoft office skills in Word, Excel and Internet.
• Minimum of 2 years working experience in HIV Counselling services.
• Knowledge of diverse cultures, traditions, local languages is important for effective communication with clients.
• Basic knowledge of Quality Improvement is necessary.
• Emotional intelligence and excellent communication skills.
• Must be a mature person of integrity who can manage confidential information.

• Ability to handle high-stress situations, stay calm and focused is critical.

Commitment to Diversity
Zim-TTECH recognizes that disparities in health around the globe stem from inequity. Therefore, the
organization encourages and supports the multiple identities of staff including, but not limited to, socio-economic status, age, race, ethnicity, language, nationality, sex, gender identity and expression, culture, spiritual practice, geography, mental and physical disability. Zim-TTECH strives to become a local, national, and international leader in developing and maintaining increased representation and recognition of each of these dimensions of diversity among its staff.