GTD Graduate Intern

National Office, Harare & Suburbs Office, Bulawayo

Purpose of the position

World Vision Zimbabwe is looking for an exceptional IT graduate who will support and maintain the day-to-day operations of WV Zimbabwe's management information systems, through the provision of a client-oriented service that focuses on supporting of field staff and the implementation of innovative solutions that automate business process and inform decision-making.

Major responsibilities

Provide first line support, advise and solutions to users in relation to Microsoft based applications including 0365, and Azure as well as WV proprietary systems, data and processes, ensuring all issues are resolved in a timely fashion.
• Promote the use of the SMAX service desk and respond to requests with the SLA, with a high standard of customer service
• Helps to ensure that information and communication technology (ICT) equipment is in good working condition and assists with maintenance and minor repairs.
• Assist in the deployment, monitoring, maintenance, upgrading and support of all ICT systems, including servers, PCs, Operating Systems, hardware and software within WV Zimbabwe.
• Identify and address appropriate training needs for all users within WV Zimbabwe.
• Assist in the review and tracking of cybersecurity vulnerabilities identified by the Global Security Operations team
• Assist with installation and support of endpoint security mechanisms to local and remote sites to maintain a virus free systems environment by deploying updates to remote sites Area Programs and grant sites.
• Perform other duties as tasked and deemed necessary for the overall delivery of the IT department activities.
• Document best practices of technical processes that are relevant to the position.
• Empower users on best practices for IT equipment care and usage.

Knowledge/qualifications for the role

Recent university graduates from the following specific areas of study are eligible to apply:

• Bachelor's degree in Information Technology, Information Systems or Computer Science.
• Strong desire for continuous professional development and learning
• Basic understanding of Service Management and familiarity with the ITIL Framework.
• Demonstrated knowledge in Customer Support, Networking, Helpdesk, and endpoint device management.
• Excellent interpersonal skills, along with strong written and verbal communication abilities.
• Graduates with demonstrated good character, honesty, high competency and generally in good physical and emotional health.
• At least one year of relevant work-related learning experience