ICT Supervisor

Type of contract:            Fixed term contract of 1 year with three months’ probation

Start Date:                        May 2025

Immediate Supervisor:  Country Logistics Manager

Job Summary:
Supervising and monitoring on a day-to-day basis the implementation of the systems and communications' software and hardware in the mission ensuring compliance of MSF standards, protocols, and procedures

Key Responsibilities

●       Analyses the ICT needs of the mission, draws up an ICT budget, and designs an adapted strategy aiming to optimize the investment on information and  communication technology

●       Identify and implement Information management practices to enhance the mission system's effectiveness and reliability

●       Installing, maintaining and monitoring, the ICT systems and equipment in the mission

●       Supervising, planning and providing network security, help desk support and training to users, corrective and preventive maintenance activities (checkup and cleaning, etc.), updating and upgrading activities, security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)

●       Ensuring questions and problems related to ICT are solved according to MSF policies and procedures

●       ICT Security – Information security management (backups, anti-malware updates and software patching; firewall protection, etc)

●       Maintenance of local and server based anti-virus software

●       Hardware equipment - configure and deploy new and refurbished workstations, laptops, printers and peripheral equipment

●       Training & Asset Management – organise and deliver trainings of users, supporting on information and data management

●       Network - monitor network to ensure network functionality and availability to all system users, installing, maintaining, troubleshooting, and repairing cabled, wireless, and other network infrastructure

●       Management of Vendor Services - technical advice on local purchase of ICT material and regular screening of Internet Service Providers used by MSF

●       Reporting – responsible for running reports to management and ICT users periodically

Educational and professional background

●       A minimum of a degree in Information Systems, Information Communication and Technology or related

●       Advanced ICT software and networking expertise

●       Advanced digital skills competency including user support

●       Experience working in an NGO environment with diversity management is highly desired

●       Fluent in English, both written and spoken and other local languages

Qualified, experienced and interested candidates meeting the above criteria should forward their motivation letters and comprehensive CVs on or before  10th April 2025, to the Country Human Resources Manager, MSF–Belgium, 10 Garlands Ride, Mt Pleasant, Harare, Harare or by email to msfocb-harare@brussels.msf.org

N.B.     Only shortlisted candidates will be contacted within two weeks of advert closure

Please note that MSF-Belgium, Zimbabwe Mission does not solicit any organization or individual to recruit on their behalf. No fee is charged throughout the recruitment, selection, and placement process. Canvassing will lead to disqualification of candidates