Graduate Intern

Graduate Intern (Global Technology and Digital Solutions) x1

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Purpose of position

Supporting and maintaining the day-to-day operations of WV Zimbabwe's management information systems, through the provision of a client-oriented service that focuses on the support of field staff and the implementation of innovative solution that automate business process and inform decision-making.

Major responsibilities

• Provide first line support, advise and solutions to users in relation to applications, data and process issues, ensuring all issues are resolved in a timely fashion.
• Promote the use of the SMAX service desk and respond to requests in an accurate, timely and efficient manner using available resources with a high standard of customer service.
• Helps to ensure that information and communication technology (ICT) equipment is in good working condition and assists with maintenance and minor repairs.
• Assist in the deployment, monitoring, maintenance, upgrading and support of all ICT systems, including servers, PCs, Operating Systems, hardware and software within the office.
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Operations team.
• Assist with installation and support of endpoint security mechanisms to local and remote sites.
• Perform other duties as tasked and deemed necessary for the overall delivery of the unit's activities
• Document best practices of technical processes that are relevant to the position

Knowledge and skills required

• A degree Bachelor's degree in Information Technology, Information Systems, or Computer Science.
• Recent graduate, having completed the degree within the past year.
• Strong desire for continuous professional development and learning.
• Basic understanding of Service Management and familiarity with the ITIL. Framework.
• Demonstrated knowledge in Customer Support, Networking, Helpdesk, and endpoint device
management.
• Excellent interpersonal skills, along with strong written and verbal communication abilities.
• At least one year of relevant work-related learning experience. NB: Be prepared to travel to the field frequently