Senior ICT Associate: Network, Security & Support

SENIOR ICT ASSOCIATE : NETWORK, SECURITY AND SUPPORT

Duty Station: Harare, Zimbabwe

Position: SENIOR ICT ASSOCIATE : NETWORK, SECURITY AND SUPPORT

Reports To: HEAD, ICT

Job Type: Contract

Available Slots: 1

Application Deadline: 29 Jun 2023

Duration of Appointment: Fixed-term contract of two (2) years (renewable, subject to satisfactory performance)

Nationality: To be eligible for appointment, candidates must be nationals of the Republic of Zimbabwe or nationals of any of the Member States of the Organization, resident in Zimbabwe and holding valid Zimbabwean work permits.

Job Purpose

Within delegated authority, provide effective  ICT network, security, and support services to ensure the smooth running of internal business processes and creating more satisfying service experiences for both internal & external clients who interface with the organization’s ICT platforms.

Key Result Areas

• ICT helpdesk and support

• Network and cybersecurity administration

• ICT infrastructure maintenance

• Data and technical documentation

Principal Duties

1. Deliver an excellent ICT service through proactive development and maintenance, and implementation of an ICT Helpdesk.

2. Diagnose and resolve any hardware, software, or connectivity problem(s) with minimum delay.

3. Provide basic training to end-users on the use of standard systems and applications.

4. Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, status, etc.

5. Perform quality assurance procedures to ensure client satisfaction.

6. Install, configure, test and deploy server hardware and software, including Local Area Network, Office 365, Operating Systems, Database systems, Internet Web software, firewall, Domain Name Server (DNS), mail relay, and various cyber security software.

7. Collaborate with internal teams to identify and prioritize ICT network, security, and support system requirements.

8. Ensure the protection of ARIPOs ICT platforms referring to cybersecurity aspects.

9. Monitor internet and bandwidth efficiency.

10. Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, returns to stock, site surveys, etc.

11. Sort, compile, and store equipment in accordance with work orders and/or equipment condition.

12. Prepare and release equipment for service requests.

13. Provide advice and support to internal clients regarding ICT standards and workflow processes.

14. Troubleshoot, clean, and repair/rebuild equipment.

15. Enter assets and asset transactions into the automated inventory management system in accordance with established procedure.

16. Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.

17. Assist in the development of budgets for network, security, and support systems initiatives.

18. Draft end-user and/or technical documentation.

Qualification and Experience

• Bachelor Degree in Computer Science/Information Systems.

• 3 years ICT network, security, and support experience in a large international organization and/or corporation.

• Supervisory experience is an added advantage.

• Professional certification in Cyber Security/Networks Information Security/Risk Management.

Competencies and Skills required

• Solid and demonstrated understanding of ICT applications, and system networks.

• Good technical skills, ability to conduct network maintenance, provide server services and user support.

• Ability to perform analysis, modelling, and interpretation of data in support of decision-making.

• Demonstrates professional competence and mastery of subject matter.

• Conscientious and efficient in meeting commitments, observing deadlines, and achieving results.

• Sound knowledge of industry trends and best practices in ICT.

• Ability to work independently and collaboratively with internal and external stakeholders.

• Outstanding problem-solving skills, and meticulous attention to detail.

• Ability to work under pressure in a fast-paced environment.

Conditions Of Employment

Salary and allowances on first appointment shall be those applicable to Grade IC Step 1 of the ARIPO salary scales of the Intermediary Service category.

Base Salary:  US$22,320 per annum.

Dependency Allowances: US$1,320 per year for a dependent child. Maximum number of children three (3).

Other benefits include:

• Housing allowance;

• Contributory medical aid scheme; and

• 30 days annual leave.

Medical examination:  The appointment is subject to a satisfactory United Nations type medical examination to be conducted by an ARIPO nominated medical practitioner.

Only shortlisted candidates will be contacted.

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