Regional HR & Operations Manager

Regional HR & Operations Manager

Human Resources · Harare, Zimbabwe

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Hivos is an international non-governmental organization inspired by humanist values. Together with local organizations, Hivos seeks to contribute to a free, fair and sustainable world in which citizens - women and men - have equal access to the resources and opportunities for their development. Hivos believes in the creativity and capacity of individuals. For more information, see http://www.hivos.org

To support our Regional Office for Southern Africa, we are looking for a

Reports to: Regional Director

ROLE DESCRIPTION

Reporting to the Regional Director and working in close collaboration with Finance & Administration Manager, the HR & Operations Manager is responsible for facilitation of the HR and operations functions of the Hivos Regional Hub for Southern Africa. The HR and Operations Manager facilitates the implementation of operational, administrative and human resource procedures for the Hub (for both projects and program support) and supervision of the day to day activities of the office support staff and outsourced services such as gardening, security and IT.

MAIN TASKS AND RESPONSIBILITIES

HR Functions

• Ensures field office HR systems, including manuals, policies and procedures, are developed, continuously monitored and updated and are compliant with local laws, HQ standards and HR best practices;
• Partners with program and functional leaders within the region to understand the areas of greatest HR needs in the field offices, and develop a plan and resources to support these needs
• Provides ongoing training and support to field office leaders and staff on HR management;
• Provides project start-up and close-out support;
• Implements HRIS
• Leads local regional performance management
• Provides strategic advice on performance management and career development to key program stakeholders to strengthen the links between individual performance and delivery of strategic priorities;
• Ensures quality new hire orientations and on-boarding practices across the region that help integrate new hires successfully.
• Analyzes regional trends and metrics in partnership with the Global HR Division to develop solutions, programs and policies;
• In consultation with Global HR Director, manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations as necessary;
• Maintains in-depth knowledge of country legal requirements related to management of employees, reducing legal risks and ensuring regulatory compliance.
• Oversees data/employment administration processes to ensure data integrity;
• Recommends strategies to improve work relationships, build morale, and increase productivity and retention:
• Identifies areas of need and drive the plan for full regional compliance;
• Ensures a plan exists in each field office to achieve full compliance with local employment laws; support and monitor plans as necessary;
• Work in partnership with hiring managers to attract key talent and acquire a highly talented and diverse workforce;
• Focal point person for Safeguarding for the Southern Africa region.

Operational functions

• Coordinates maintenance of the Office IT facilities
• Coordinates Office building renovations & repairs & maintenance
• Manages Office Security services
• Facilitates purchasing procedures ensuring compliance with Hivos procedures
• Coordinates staff travel logistics
• Coordinates the insurance and Staff savings scheme facilities
• Facilitates project support functions

Office Management functions

• Facilitates Office supplies purchases & stock functions
• Provides oversight on reception function
• Provides an oversight of organizational assets

QUALIFICATIONS

• Advanced Degree or equivalent in HR, Business Administration, related field; A minimum of 5 years of relevant experience at the national or international level in providing HR advisory services and/or managing staff and operational systems;
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and experience in handling of web-based management systems;
• Experience with Bamboo HR will be an added advantage

EXPERIENCE AND SKILLS

• Demonstrating/safeguarding ethics and integrity;
• Demonstrate corporate knowledge and sound judgment;
• Self-development, initiative-taking;
• Acting as a team player and facilitating teamwork;
• Facilitating and encouraging open communication in the team, communicating effectively;
• Creating synergies through self-control
• Managing conflict;
• Learning and sharing knowledge and encouraging the learning of others;
• Promoting learning and knowledge management/sharing is the responsibility of each staff member;
• Informed and transparent decision-making;
• Excellent communication and relationship management skills
• Ability to work under pressure and in a multi-cultural environment

WHAT WE OFFER

Hivos offers a challenging position in an international environment. The regional office is based in Harare, Zimbabwe. This position will be based in Zimbabwe. Hivos welcomes international & regional applicants but can only offer a position to only those with a valid work permit for Zimbabwe. Hivos can only offer employment on local terms and conditions.